System Status
How to check service health and reach us when something is wrong.
We don't publish automated status yet
Automated health checks for each service are being built. Until they are live we would rather say so than show you a dashboard that is always green — a status page that cannot report a problem is worse than none, because it is most convincing at the moment it is most wrong.
If something is not working
Email [email protected] and tell us which product, roughly when it started, and what you were doing. We will confirm whether it is affecting other customers or only you — that answer usually decides what happens next.
For anything stopping you trading right now, say so in the subject line. A till that cannot take payment is not a support ticket, it is an emergency.
Worth knowing about outages
The desktop POS keeps trading
It runs on the till with its own database. If our systems are unreachable, or your internet is, service carries on.
The cloud terminal queues and catches up
Orders, cash payments and receipts keep working offline; queued sales send themselves once the connection returns.
Card payments depend on your processor, not on us
Payments are taken on the card terminal, which talks to your processor directly. An outage on our side does not stop you taking cards.